The growliest MIS to tear up the market.
Meet Our Clients
- Client
- Office Depot
- Overview
Office Depot has large teams of Customer Service employees that are responsible for coordinating print production for their customers. What previously was a slow, tedious and admin-heavy function within the business is now an automated, efficient and effective process through the use of PrintTiger.
"We buy a lot of print for our customers, and as such they rely heavily on us to provide a responsive, reliable, high quality service. To remain competitive in this market, we knew we needed to make improvements internally centred around streamlining our internal processes so that we could continue to deliver on our 48-hour turnaround customer promise. Put very simply, we needed to enable Customer Service staff to do their job without leaving their seats. PrintTiger gives them access to all the information they need, helping them to provide even better customer service" offers David Towler, Operations Director - Office Depot.
Office Depot has an ongoing relationship with Cordis Technologies (the software developers behind PrintTiger), and has been involved in the initial development stages of the product. As a user of PrintTiger, Office Depot has been able to drive down costs that can then be passed onto their customers. With high levels of cost reduction, its easy to see the case for an organisation of this size adopting PrintTiger, and strongly supports other organisations doing so also.
Contact
To find out more about this particular project, email Aaron Smith.
- Client
- University of Southampton
- Overview
- The University is responsible for annual print spend of approximately £750,000, which is facilitated through a network of 50 buyers. In the face of new government legislation, public sectors like the University of Southampton now need to display a strict transparency to all print purchases.
New procurement Regulations entered into force on 31 January 2006 have introduced important changes to the rules governing the award of contracts by public sector authorities and utility companies. In line with the aim of modernisation, the new Regulations place more emphasis on the use of e-procurement.
The Public Contracts Regulations 2006 enforce the rules of aggregation, which means that smaller purchases (such as print) must be added together throughout a period of 4 years. If the total cost is likely to go over the £144,371 threshold for that period, the contract must be EU tendered.
"The only workable solution for print buying under the regulations is to award a framework tender and then hold a mini tender for each print job," explains Justin Candy, Head of Procurement at the University of Southampton. "Maintaining auditable integrity and helping end users easily buy off the framework agreement lends itself to a software solution."
PrintTiger is providing the University with the transparency and equal supplier opportunity that is required. The University of Southampton is one of the first universities to ensure compliance, with many other universities & local authorities throughout the UK sure to follow swiftly.
Contact
To find out more about this particular project, email Adrian Rice.
"We looked at a range of procurement and auction tools, but none of them could handle the complexity of print buying like printTiger" Justin Candy, Head of Procurement - University of Southampton
"PrintTiger gives our staff access to all the information they need, helping them to provide even better customer service" said David Towler, Commercial Manager - Office Depot